Refund policy

All sales are final. Ethos Fire does not accept returns or exchanges once an order has been placed, including special-order, custom-configured, sized, worn, used, or clearance items.

Please inspect your shipment upon receipt. If an item arrives damaged, defective, or different from what you ordered, contact sales@ethosfire.com within 5 business days and include your order number and clear photos. We will review the issue and, when appropriate, arrange a replacement, correction, or other remedy.

Order cancellations are not guaranteed and may be declined once an order has entered processing or has been submitted to the manufacturer. Manufacturer warranty claims are handled under the applicable manufacturer warranty and may require proof of purchase and photographs.

Any exception required by applicable law will be honored.