Frequently Asked Questions

Find answers to common questions about requesting quotes, purchasing fire equipment, rentals, sizing, delivery, and order requirements. If your question is not answered below, contact Ethos Fire with the product, quantity, application, and delivery ZIP code.

How do I request a quote?

Use the Ethos Fire contact form and include the product or equipment category, quantity, intended use, delivery ZIP code, and required-by date. Provide known sizes, specifications, colors, options, or department requirements. Our quote request checklist can help you prepare the information.

Why are prices not displayed on many products?

Many fire equipment products are sold by quote because manufacturer pricing, configuration, sizing, customization, freight, availability, and lead times can vary. A written quote reflects the specific request rather than a generic configuration.

Can I use a purchase order or government purchasing card?

Include the proposed purchasing method in your request. Ethos Fire can review purchase orders, government cards, cooperative purchasing requirements, and standard commercial payment methods as applicable. Acceptance depends on the approved quote, customer information, and required documentation.

Can a tax-exempt organization place an order?

Provide valid tax-exemption documentation before the order is approved. Tax treatment depends on the purchasing organization, delivery location, and documentation supplied. A tax-exempt request is not final until it is reviewed and accepted.

How are freight charges determined?

Freight depends on the product, quantity, shipping origin, destination, dimensions, weight, and delivery requirements. When applicable, freight will be identified or addressed in the written quote.

How long is a quote valid?

Use the expiration date shown on the written quote. Pricing, availability, freight, and manufacturer lead times may change after that date, so an expired quote may need to be updated.

Are product lead times guaranteed?

Lead times are estimates unless a written agreement states otherwise. Inventory, manufacturer production, customization, order approval, and freight can affect delivery timing. Tell us about any academy start date, deployment, inspection, or required delivery deadline before approving the order.

Does Ethos Fire provide sizing assistance?

Sizing support depends on the manufacturer, product, quantity, and purchasing program. Provide the number of people being outfitted and any known sizes. Ethos Fire will identify the information or sizing process needed for the quote.

Can fire academies rent turnout gear?

Rental availability, sizes, configurations, and dates vary. Review our turnout gear and bunker gear rental information and submit the class size, requested dates, sizing information, training application, and delivery ZIP code.

Can Ethos Fire prepare equipment packages for a recruit class?

Yes, Ethos Fire can help organize a coordinated request for academy PPE and equipment. Visit the Fire Academy Equipment & PPE Packages page for the information instructors should prepare.

Does Ethos Fire sell to government and military organizations?

Ethos Fire supports municipal, government, and military purchasing requests. Requirements vary by agency and solicitation. Review our government and military procurement support page and provide vendor-registration, contract, freight, and purchasing requirements early in the process.

What is the return and warranty process?

Return eligibility and warranty handling depend on the product, manufacturer, configuration, condition, and approved order terms. Customized, sized, used, or special-order products may have restrictions. Contact Ethos Fire before returning anything and provide the order information, product, and reason for the request.

Does Ethos Fire perform equipment repairs, inspections, calibration, or testing?

No. Ethos Fire does not provide repair, inspection, calibration, or testing services. Customers needing those services should contact the manufacturer or an appropriately authorized service provider.

Where can I learn more about ordering?

Read How Ordering and Fire Equipment Quotes Work for the complete process from initial request through approval and delivery.