If a product page displays a price and an Add to cart button, select the required options and use the checkout provided on that page. For products marked Request a quote, or for help with a specific configuration or department order, follow the quote process below.
The following steps apply when you request a written quote. They do not replace the online checkout offered on eligible product pages.
1. Send the equipment request
Start with the manufacturer or product, quantity, intended use, delivery ZIP code, and required-by date. Include known sizes, colors, options, standards, or department specifications. If you are not sure which model is appropriate, explain the application and the features that matter most.
2. Confirm specifications and availability
Ethos Fire reviews the request and may ask follow-up questions about sizing, configuration, substitutions, customization, or timing. Availability and lead times are confirmed as part of the quoting process and may change before an order is accepted.
3. Receive a written quote
The quote may identify the manufacturer and model, configuration, quantity, unit pricing, freight, estimated lead time, quote expiration, and relevant assumptions or exclusions. Review every detail before approval.
4. Complete purchasing requirements
Tell us whether the order will use a purchase order, government card, tax-exempt documentation, cooperative contract, or standard commercial payment. Government and municipal customers should include vendor-registration, freight, and contract-language requirements as early as possible. Learn more about our government and military procurement support.
5. Approve the order
An order is processed only after the required approval and payment or purchase-order documentation is accepted. Changes after approval may affect pricing, lead time, or availability.
6. Delivery and follow-up
Delivery timing depends on inventory, manufacturer production, customization, freight, and the approved order. Tracking or delivery information is provided when available. Inspect the shipment promptly and contact Ethos Fire if the delivered order does not match the approved documentation.
Questions about an existing order?
Include your order or quote number and the product involved when contacting us. For return questions, review the refund policy and tell us what you need help with. Avoid including payment-card details in your message.
Ethos Fire provides firefighting PPE, equipment, and procurement support for fire departments, government agencies, military customers, industrial organizations, and emergency-response professionals. Our team can help identify the right products, coordinate manufacturer pricing, and support both individual and bulk orders. Besides this contact form, you can reach Ethos Fire at (619) 778-7579 or via email at sales@ethosfire.com.
Contact Sales — We respond within one business day
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